Last updated: 22 October 2026
We want you to be happy with what you buy. If our module does not do in your shop what its product page says, we fix it or give your money back. This page explains how. It is part of our Terms and Conditions.
1. Our 30-day money-back guarantee
For 30 days from the day you pay for a module: if it does not work in your shop as its product page describes, on a PrestaShop version listed there, tell us.
- Write to us within the 30 days with your order reference, your PrestaShop version and what goes wrong.
- We try to fix it, usually within 5 working days after we have the details or access we need.
- If we cannot make it work as described, we refund the module in full, together with any add-ons bought in the same order.
We do not refuse a refund just because you already downloaded or activated the module.
This guarantee is subject to the conditions in section 4. A refund ends the licence and any add-ons for that product. We give one refund per product per customer. We do not refund after a licence violation or in cases of licence abuse.
2. Add-ons and renewal payments
For an add-on bought separately, or for a yearly renewal charge, we refund in full if you ask within 14 days of that payment.
There is one condition: the add-on has not been used substantially since that payment. Examples of substantial use are a support request we already handled, or more than 50 AI requests.
3. Payments we always refund
- You were charged twice for the same order.
- You were charged for a renewal after you had turned auto-renewal off.
- You paid but we could not deliver the product.
These are refunded in full whenever you tell us, without a time limit.
4. When we do not refund
- Requests made after the periods above.
- The module works as described, but you wanted a feature the product page does not list, or you changed your mind after the period.
- Problems caused by changed code, or by a PrestaShop or PHP version the product page does not list.
- A conflict with another module or theme where we offered a working fix and it was not accepted.
- A licence suspended because the Terms were seriously broken.
- The rest of a 12-month add-on period after you turn auto-renewal off or stop using the add-on.
- A licence violation, such as sharing, reselling or bypassing the licence check. This ends the licence without refund.
5. Cancelling
You can turn auto-renewal off at any time on your order page (“Manage auto-renewal”). There is no fee. Add-ons already paid for run to their end date.
Yearly auto-renewal can run through Razorpay subscriptions or PayPal subscriptions. You turn it on from your order page after the purchase, and you can turn it off in your account on our site or in your Razorpay or PayPal account.
An order that is not paid yet needs no cancelling: nothing is charged.
6. How to ask for a refund
E-mail sales@ilmtech.in or use the contact form, and give your order reference.
We answer within 2 working days.
7. How you get your money
We send the refund back through the same gateway you paid with: Razorpay for payments in India (INR), or PayPal for international payments (USD and EUR). We refund in the currency and amount you paid. We do not charge a refund fee.
We start an approved refund within 3 working days. Your bank usually shows it within 5 to 7 working days after that; sometimes it takes up to 10.
Gateway fees and currency-conversion differences are outside our control. If your bank or gateway converted the currency, exchange-rate differences are outside our control.
8. What happens to your licence
Module refunded: its licence is suspended. Please remove the module from your shop.
Add-on or renewal refunded: the time it added is taken back and auto-renewal is turned off. The module stays yours and keeps working.
9. Payment disputes (chargebacks)
Please write to us first: we can usually solve it faster than a bank can.
While a payment is disputed, the licence it paid for is suspended. If the dispute is settled and the payment stands, the licence is active again.
An unjustified chargeback or dispute filed while a refund was possible suspends the licence and add-ons. We may provide order, download and activation records to Razorpay or PayPal to answer the dispute.
10. Your legal rights
This policy adds to the rights the law gives you; it does not take any away. Nothing in these terms limits rights you have under the Consumer Protection Act 2019, the IT Act 2000 or the DPDP Act 2023, to the extent the law allows.
11. Bought on PrestaShop Addons?
Refunds for orders placed on the PrestaShop Addons marketplace are handled by that marketplace under its own rules.